GUEST POLICIES
Our house rules for your safety and comfort.
POLICIES
Check-in
Check-in is earliest from 15:00. Please let us know if arriving early to accommodate you for your check-in.
Check-out
Check-out is latest at 12:00. Please inform the reception for a late check-out.
Non-smoking apartments
Every apartment is designated as non-smoking. Guests willing to smoke in the apartment may do so at the front balcony, terrace or garden. Additional cleaning charges will incur if guests smoke within the apartment.
Infants of 0-2 years
Baby cots/cribs are available upon request for babies up to 2 years old.
Children 2-12 years
Extra beds are available for children between 2-12 years of age upon request. Additional charges may apply for more than one.
Guests 13+ years
Any extra beds requested for guests that are above 13 years old will incur additional charges.
Pet Policy
Unfortunately we cannot cater for our little friends within the apartments.
Prayer
All our rooms have stickers that point to Qiblah. Prayer mats can also be provided if requested.
Guest Registration
All guests that wish to be accommodated in our apartments need to be registered at the Front Desk with proper government issued IDs or valid passports. Guests who have not been registered or declared may not enter the rooms, unless by explicit permission of the front office staff.
Pest Control
We perform routine pest control within the facility, including the apartments. If you have any known allergies, or if you encounter any pests during your stay, please report to the front desk.
Hygiene Policy
We have hand sanitizers placed at every floor, the lobby area, and our cafeteria. If you require, you may also have a mask from the front office free of charge.
Party Policy
Since our property is a family friendly space, we do not allow for parties within our apartments, unless explicitly given permission by the Front Desk.
Give Us a Call
If you have any questions regarding the Hotel, the rooms, location, or specifically about your bookings, you may always reach us from +90 216 519 6010.
Send Us an Email
By using this form, you may always send us an email. Someone from our Front Desk team will get back to you as soon as possible regarding your question.
Drop By and Talk
If you are already in Istanbul and would like to visit the Hotel before making a reservation, you are always welcome.